ZAPI TEST ARTICLE 3 - Importance of a Knowledge Base

ZAPI TEST ARTICLE 3 - Importance of a Knowledge Base

ZAPI TEST ARTICLE 3 -

The knowledge base is a key component of a good help center.

This is where you can share the basics of using your products or services to your customers.

Help articles and FAQs are great assets when it comes to answering the most fundamental questions your customers might have regarding your offerings.

Help articles also ease the burden of your customer support agents by enabling self-service.

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